SnackNation is committed to protecting your personal information.
As a reminder, SnackNation does not request personal information via e-mail or telemarketing. If someone contacts you in this manner and requests personal information on behalf of SnackNation, DO NOT RESPOND! Delete, disregard or hang-up. These questions are not from us. We want your personal information to remain private. If you have questions about SnackNation’s privacy practices, contact email@example.com or call us at (310) 845-7745.
OUR PRIVACY COMMITMENT TO OUR CUSTOMERS
Effective Date: 8/7/18
COLLECTION OF INFORMATION
Information You Provide
As part of your use of our Service, we may ask you to provide information directly to us. For example, we collect information when you register an account, communicate or transact with us, or submit feedback on certain products, by way of surveys, testimonials, ratings and reviews or other format through the Service.
When you register for an account with us, we collect information that identifies you personally (whether alone or in combination), such as your name, address, phone number, email address, age, and gender (“Personal Information”). In addition, we may ask you to provide other types of information, such as your relationship status, household information, pet information, product preferences, and shopping habits. You may also choose to voluntarily submit certain other information to us through the Service, including Personal Information, but you are solely responsible for your own Personal Information in instances where we have not requested that you submit such information to us.
When you order products through our Service, we will collect all information necessary to complete the transaction, including your name, credit card information, billing information and shipping information.In some cases, we may collect information that you provide about others, including Personal Information, such as when you refer a friend. We will use the information you provide to fulfill your requests, such as sending information about our Service to your friend’s email address. By using this functionality, you acknowledge and agree that you have your friend’s consent for us to use his or her contact information to fulfill your request.
“Anonymous Data” means data that is not associated with or linked to your Personal Data; Anonymous Data does not, by itself, permit the identification of individual persons. We may create Anonymous Data records from Personal Information by excluding information (such as your name) that makes the data personally identifiable to you. We use this Anonymous Data to analyze request and usage patterns so that we may improve or enhance our Services. We reserve the right to use Anonymous Data for any purpose and disclose Anonymous Data to third parties in our sole discretion.
Information Collected Automatically
When you access our Service, we and our third-party service providers may use a variety of technologies, now and hereafter devised, that automatically record certain usage information about you (“Usage Information”). Usage Information may include your Internet Protocol address (and other unique identifiers for the particular device you use to access the Internet), browser type, your web or application request, your interaction with our Service, the webpage or other feature you were using before you came to our Service, pages of our websites that you visit, information you search for via our Service, access times and dates, and other similar information. We use this information for a variety of purposes, including analyzing and enhancing our products and services, and to help personalize our Service for you. We do not treat this information as Personal Information (except to the extent required by law), although if we combine it with the Personal Information you provide, we will treat the combined information as Personal Information.
The methods that may be used on the Service to collect Usage Information include:
- Log Information: Log information is data about your use of the Service, such as IP address, browser type, internet service provider, referring/exit pages, operating system, date/time stamps, and related data, which is stored in log files.
- Information Collected by Tracking Technologies: We and our third-party service providers may automatically collect information about your interactions with the Service or emails using various tracking technologies, including cookies, web beacons (also known as “tracking pixels”), embedded scripts, location-identifying technologies, device fingerprinting, in-app tracking methods, and other tracking technologies now and hereafter developed (“Tracking Technologies” ).
- Cookies A cookie is a small data file transferred to your computer (or other device) when it is used to access our Service. Cookies may be used for many purposes, including to enable certain features of our Service, to better understand how you interact with our Service and to monitor aggregate usage by visitors and online traffic routing. Cookies may remain on your device for extended periods of time.
- Web Beacons (“Tracking Pixels”) Web beacons are small graphic images, also known as “internet tags” or “clear gifs,” embedded in web pages and email messages. Web beacons may be used to count the number of visitors to the Service, to monitor how users navigate the Service, and to count content views.
- Embedded Scripts An embedded script is programming code designed to collect information about your interactions with the Service. It is temporarily downloaded onto your device from our web server or a third party with whom we work, is active only while you are connected to the Service, and deleted or deactivated thereafter.
- Location-identifying Technologies GPS (global positioning systems) software, geo-filtering, and other location-aware technologies locate (sometimes precisely) you for purposes such as verifying your location and delivering or restricting relevant content based on your location.
Some information about your use of the Service and certain Third Party Services (defined below) may be collected using Tracking Technologies across time and services and used by us and third parties for purposes such as to associate different devices you use, and deliver relevant ads and/or other content to you on the Service and certain Third Party Services.
For further information on Tracking Technologies and your choices regarding them, please see “Third Party Services, Features, and Devices” and “Your Choices” below.
Information from Other Sources
USE OF INFORMATION
- to manage our Service, identify you as a user of the Service, and help authenticate any account you create with us;
- to provide our third-party brand partners and other third parties with Anonymous Data regarding aggregate consumer insights such as brand awareness, purchase intent, product ratings, trends, etc.;
- to process your orders and deliver to you the products you order through the Site;
- to communicate with you regarding campaigns, the Service, updates, offers, promotions or events and to deliver third-party product samples we believe may be of interest to you (“Third Party Product Samples”);
- to help us develop, customize, deliver, support and improve our Service, products, Third Party Product Sample offerings, and advertising and to provide you with the best user experience possible;
- to administer promotions, contests, sweepstakes or other offerings;
- to protect the rights or property or security of SnackNation or our users, and prevent fraud and other prohibited or illegal activities;
- to respond to your comments, questions, and requests, and provide customer service;
- to send you technical notices, updates, security alerts, information regarding changes to our policies, and support and administrative messages;
- for our internal purposes (such as auditing, data analysis, and research to improve our services, and communications); and
- as may be disclosed to you at the point of collection.
SHARING OF INFORMATION
With Our Service Providers
We may engage third parties to perform services on our behalf, such as hosting and storage services, software maintenance services, email notifications, database management, analytics, fulfilment services, and other services. These third parties may have access to your Personal Information to perform certain tasks on our behalf but they are not authorized by us to otherwise use or disclose your Personal Information.
With Our Brand Partners
If you choose to submit any information or materials to us including, without limitation, testimonials, ratings and reviews, product feedback, data files, written text, computer software, music, audio files or other sounds, photographs, videos, and other images) (collectively, “Content”), we may share the Personal Information you include in that Content, if any, with our Brand Partners.
With Our Third Party Payment Processor
For online payments, we use the payment services of [Stripe (https://stripe.com)]; [Braintree Payments (https://www.braintreepayments.com/)]; [PayPal (https://www.paypal.com/us/home)]; and [Pay with Amazon (https://pay.amazon.com/us)]. We do not process, record or maintain credit card or bank account information. For more information on how payments are handled by these payment processors, or to understand the data security and privacy afforded such information, please refer to their privacy policies.
To Comply with Laws, Legal Process and Authorities and Protect Rights
We may disclose Personal Information or other information about you to government or law enforcement officials, in connection with subpoenas or judicial process, or to any other third party to protect the property and rights of us or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable.
For Business Transfers
With Our Affiliates for Internal Business Purposes
We may disclose information about you, including Personal Information, with our affiliates for internal business purposes.
For Direct Marketing Purposes
We may disclose information about you, including Personal Information, with our affiliates, business partners, and other third parties including, Brand Partners, for their own business purposes, including direct marketing purposes (California residents have certain rights set forth in “Your California Privacy Rights” below).
With Sponsors and Other Third Parties for Sweepstakes, Contests, Promotions
In addition, if you voluntarily participate in a sweepstakes, contest, rewards program or other promotion through our Site or Service, we may share your information, including Personal Information, with the participating sponsors or with third parties who assist us in using the content or other information you have posted or shared with us. By participating, you agree to the official rules that govern that promotion, and may, except where prohibited by applicable law, allow the sponsor and/or other parties to use your name, voice and/or likeness in advertising or marketing materials.
With your Consent
We may disclose information about you, including Personal Information, with your consent or at your direction, or for purposes disclosed at the time you provide the information.
Without limiting the foregoing, in our sole discretion, we may share Anonymous Data (including information collected for purposes of selecting relevant Third Party Product Samples) which does not identify you or de-identified information about you with third parties or affiliates for any purpose.
THIRD PARTY SERVICES, FEATURES, AND DEVICES
Our Service also contains Tracking Technologies operated by third parties. For example, analytics services, such as Google Analytics, may use Tracking Technologies on our Service to help us analyze your use of the Service, compile statistic reports on the Service’s activity, and provide other services relating to Service activity and internet usage. Similarly, ad serving services, advertisers, and other third parties may use Tracking Technologies on our Service and Third Party Services to track your activities across time and services, and tailor ads to you based on your activities, which may include sending you an ad on a Third Party Service or third party device after you have left the Service (“Interest-based Advertising”).
For further information on Tracking Technologies and your choices regarding them, please see “Information Collected Automatically” above and “Your Choices” below.
Changing or Deleting Your Information
To view and change Personal Information that you have directly provided to SnackNation via the Service, you can contact SnackNation by sending an email firstname.lastname@example.org. We may require additional information from you to allow us to confirm your identity. Please note we may retain server/backup copies of all such data, and that we may decline to process change or deletion requests that we deem to be unreasonable, or require disproportionate technical effort, or jeopardize the privacy of others.
Tracking Technologies Generally
You may be able to instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the online services you visit. Browsers offer different functionalities and options so you may need to set them separately. If you do not accept cookies or disable these technologies, however, you may not be able to use all portions of our Site or Service, or all functionality of our Site or Service.
Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. Note, however, there is no industry consensus as to what site and app operators should do with regard to these signals. Accordingly, we do not monitor or take action with respect to “Do Not Track” signals or other mechanisms. For more information on “Do Not Track,” visit http://www.allaboutdnt.com.
Analytics and Advertising Tracking Technologies
You may choose whether to receive Interest-based Advertising by submitting opt outs. Some of the advertisers and Service Providers that perform advertising-related services for us and our partners may participate in the Digital Advertising Alliance (“DAA”) Self-Regulatory Program for Online Behavioral Advertising. To learn more about how you can exercise certain choices regarding Interest-based Advertising, visithttp://www.aboutads.info/choices and http://www.aboutads.info/appchoices for information on the DAA’s opt out program for mobile apps. Some of these companies may also be members of the Network Advertising Initiative (“NAI”). To learn more about the NAI and your opt out options for their members, see http://www.networkadvertising.org/choices/. Please be aware that, even if you are able to opt out of certain kinds of Interest-based Advertising, you may continue to receive other types of ads. Opting out only means that those selected members should no longer deliver certain Interest-based Advertising to you, but does not mean you will no longer receive any targeted content and/or ads (e.g., from other ad networks). SnackNation is not responsible for effectiveness of, or compliance with, any third-parties’ opt out options or programs or the accuracy of their statements regarding their programs.
YOUR CALIFORNIA PRIVACY RIGHTS
California’s “Shine the Light” law permits customers in California to request certain details about how certain types of their information are shared with third parties and, in some cases, affiliates, for those third parties’ and affiliates’ own direct marketing purposes. Under the law, a business should either provide California customers certain information upon request or permit California customers to opt in to, or opt out of, this type of sharing.
We may share personal information as defined by California’s “Shine the Light” law with third parties and/or affiliates for such third parties’ and affiliates’ own direct marketing purposes. If you are a California resident and wish to obtain information about our compliance with this law, please email us email@example.com or send us a letter to SnackNation, 3534 Hayden Ave, Culver City, CA, 90232 (Attention: B2C Legal). Requests must include “California Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code. Please note that we are not required to respond to requests made by means other than through the provided email address or mail address.
We employ reasonable security measures designed to protect your information, including Personal Information, from unauthorized access and disclosure. Please be advised that we cannot guarantee or warrant the security of any information you disclose or transmit to us online and are not responsible for the theft, destruction, unauthorized access by third parties or inadvertent disclosure of your Personal Information.
OTHER GENERAL INFORMATION
Public Posts on the Service
Our Policy Towards Children
We do not knowingly collect personal information as defined by the U.S. Children’s Privacy Protection Act (“COPPA”) from children under 13 in a manner that is not permitted by COPPA, and do not target our online services to children under 13. If we discover that someone under the age of 13 has provided personal information, we will delete such information from our Site and Service to the extent required by COPPA. We encourage parents and guardians to prevent children from submitting information or data on our Service, and to contact us at firstname.lastname@example.org if they believe we have collected personal information from children under 13.